Optimal and cost effective application monitoring and support is essential to the realization of Introspect’s full value. This Vercadia service improves system performance and stability which leads directly to reduced downtime, increased productivity, and enhanced work product. A high performance, stable Introspect deployment also enhances user experience and system acceptance.

Daily System Support

Vercadia provides daily monitoring and break/fix support for the Introspect system. Our focus is on core system components including Web/App server, DB Server, Content Server, and Index Server.

Monitoring, Maintenance, and Support Procedures

Vercadia will install all applicable monitoring, maintenance, and support procedures from its library of routines developed over years of working with Introspect. These routines include:

• Data Integrity
• Database Maintenance & Backup
• Database and Content Server Purge
• Full Text Search Indexing Audit and Repair
• Error Alerts
• Administrative Reports

Knowledge Base

Vercadia will provide access to its knowledge base of articles, techniques, scripts, and Introspect best practices.